Business Process Outsourcing

We recognize that no one standard outsourcing solution can meet the needs of every business, as each has different service requirements depending upon strategic objectives and approaches to Operations and IT support. Our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business.

By combining experienced staff with the automation of previously manual processes we have developed industry-specific competencies that allow us to respond to unique opportunities and challenges. This has resulted in improved trade processing throughout the post-trade cycle, from clearing to reconciliation of books and records. Our approach to client engagements enables us to align our outsourcing structure as closely as possible with your unique business goals.

Our BPO services showcase our ability to add value to your primary business objectives by:

  • Consistently accurate handling of customer data
  • Providing access to accurate, up-to-date information, driving timely customer issue resolution
  • Capturing customer information for analysis and conversion into market opportunities
  • Providing a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements
  • Streamline change management of processes and procedures
  • Implementing self-service strategies to further improve performance and reduce costs

Our experienced analysts and proven back office solutions include:

  • Application Processing
  • “Fee Tracker” Reconciliation and Balancing
  • Information Capture
  • Data Entry and Correction Accounts
  • Payable/Receivable
  • Collections and Aging
  • Service Changes
  • Payment Processing
  • Exceptions Management
  • Database storage

As a turnkey solution provider, Canterbury’s Back Office Services leverages relationships with the leading industry software vendors to offer advantages unique to the outsourcing model:

  • Ease of Management
  • Reduced Risk
  • Global Presence
  • Increased Operational Efficiency
  • Improved Integration between Front Office and Back Office
  • Reduced Errors and Trade Breaks
  • Continuous Process Improvement
  • Improved ROI